F.A.Q.
What documents do I need to rent a car?
WHAT DOCUMENTS DO I NEED TO RENT A CAR AT AVIS ?
At the time of vehicle pickup from AVIS, the driver must present:
– The original driver’s license
– A valid credit card in the driver’s name.
For drivers aged 70 and over:
Holders of French driver’s licenses (France and French Polynesia) must have renewed their driver’s license.
Other drivers must provide a copy of their transportation documentation and passport.
Our vehicles are insured for circulation only on the islands of Tahiti and Moorea.
Additional drivers must be present at the time of pickup and will need to provide their original driver’s license. They must also sign the rental agreement.
Any license issued in a non-Latin language must be accompanied by an international driver’s license. The international license alone is not valid.
The following are not accepted:
Copies of driver’s licenses (photocopy, photo, scan)
Digital licenses (not valid in French Polynesia)
Reports of theft or loss of the driver’s license
License receipts
Is insurance included in the reservation fare quote?
The third party liability is include in the rate .
Please note that the driver is not covered by any insurance . AVIS do not propose this option .
Contact your own insurance company about personnal insurance .
Physical damage and theft of the vehicle remain the customer’s responsibility within a maximum financial limit.
In case of an accident, the customer will be charged the deductible while the insurance companies determine the driver’s responsibility.
In case the insurance company finds the driver not responsible for the accident, the deductible will be refunded in full.
In case the insurance company finds the driver responsible for the accident, you will be liable to pay for repairs needed for the vehicle within the limits of the maximum amount of the deductible.
Option: SCDW buy back of the deductible. You have the option of signing up for the buy back of the deductible. In this case, if there is an accident and the terms of the rental agreement have been met and respected, no deductible will be charged.
You can also choose the SCDW Plus wich includes Tire and Rim in addition of SCDW insurance conditions
If I return the car earlier than scheduled, do I get a refund?
In case you return the car earlier than scheduled, we will refund you the number of days not used.
For your information, rates are regressive and a rental day is 24 hours so any day started is due.
Can I cancel my reservation?
You can cancel your reservation up until the scheduled pick up date.
If it is a reservation for a payment on location, no cancelation fees apply.
For reservations paid online, 10% cancelation fees will be applied.
For more information please contact our team .
What happens in case of theft or accident with the car?
In case of theft, accident or damage to the car, the amount of the deductible will be charged directly.
To avoid having to pay the deductible, we suggst you to sign up for the SCDW or SCDW PLUS option at the time of reservation.
3 050 XPF administrative fees still apply for any case of damages or coverage (even in case of SCDW, SCDW PLUS, subscription’s )
Young Driver (21 to 25 years old)
An extra free by contract will be charged for drivers under 25 years old.
The young driver is authorised to rent cars of B & C category only. The deposit for a contract of a young driver is of 293 000 xpf. The young driver will not be allowed to contract the SCDW and SCDW Plus insurance.
Drivers over 70
Third-party insurance and damage guarantee with deduc(ble. For French Polynesia resident :revalida(on of compulsory driving license by a recognized organiza(on. For tourists, crossing French Polynesia: the copy of the return air (cket, and the passport will be requested.